Step 4: Clear all the check boxes in the list and click OK. Step 2: If the issue is resolved, click File > Options > Add-ins. Step 1: Start Microsoft Office program in safe mode by pressing and holding Ctrl while you start the program or by using “ /safe” (that is, excel.exe /safe) option when you start the program from command line. Solution: Start Microsoft Office 365 products in safe mode and disabling third party COM add-ins Problem: When you open or launch Microsoft Office Program such as Excel, Word or Outlook, it show not responding error, “A problem caused the program to stop working correctly” error, crashes, hangs, stopped working or freezes.
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